Tommy Bahama Part Time Sales Associate (Roseville)

Information Gathering
• Assess the needs of guests by asking open-ended questions and provide the appropriate level of service
and expertise using the answers to those questions.
• Learn about and apply guest likes, dislikes, color preferences, and attitude to best meet and exceed their
shopping needs.

Product Knowledge
• Recommend, select, and help locate or obtain merchandise based on guest needs and desires.
• Learn, reference and apply product knowledge information obtained from various sources such as co-workers,
seasonal buy strategy and visual documents, company Intranet, product labels, and Product Knowledge binder.

Fitting Room Etiquette
• Provide ongoing guest service while the guest is trying on merchandise (e.g. fit, fashion and wardrobing advice,
suggest add-ons, promptly remove unwanted items from the fitting room for the guest, etc.)

Sales and Closing
• Proactively seek opportunities to up sell and add-on additional merchandise, further enhancing the guest’s
shopping experience.
• Meet and exceed sales and service performance goals set by store management team members including but
not limited to individual sales, units per transaction (UPT,) dollars per transaction (DPT,) etc.
• Build lasting relationships (“clientele”) with guests by contacting them to follow up on purchases, suggest new
merchandise, and remind them of upcoming events.

Purchase and Return Transactions
• Accurately and efficiently facilitate guest purchase and return transactions.
• Maintain proper banking and media accountabilities at POS while following all “Banking” and “Cash Wrap”
policies and procedures.


Other Responsibilities
• Watch for and recognize loss prevention situations and know how to prevent and handle these situations using
outstanding guest service and “Loss Prevention” policies and procedures.
• Actively participate in all store-related meetings and trainings, and apply learned skills on the job.

PARADISE
• Embrace, articulate, and reflect the PARADISE Core Values.
• Demonstrate the Tommy Bahama PARADISE Core Values in all business decisions and actions.

EXPERIENCE, TALENT AND EDUCATION

• Prefer some retail experience that includes direct Guest Service and POS
• High School education

Tommy Bahama is full of smart, creative islanders. We support a work hard, play hard culture and hope you are ready for the challenge. We provide excellent compensation packages, including medical/dental/vision benefits, generous clothing discounts, aloha/paid time off, and much more.

HOW TO APPLY

Please apply online: http://www.tommybahama.apply2jobs.com. Find out more about Tommy Bahama on our website: www.tommybahama.com

Tommy Bahama, Inc. is an Equal Opportunity Employer.
Posted by Betty Zhao