Customer Service Representative (Shingle Springs, CA)

Make approximately 50 outgoing phone calls per day. Answer incoming phone inquiries to respond to requests, general inquires, fee approvals, etc. Project a professional company image through phone interaction.

PRIMARY RESPONSIBILITIES:
Answer phones and respond to custodian inquiries
Accurately and promptly update notes in computer system (minimal typing)
Provide custodians with sensitive, patient/client information
Identify, research, and resolve custodian requests not resolved in a timely manner
Supply custodians with necessary fee approvals
Recognize, document and alert supervisor of trends in calls, for the updating of databases
Recommend process improvements
Other duties as assigned by supervisor or management
If at any time questions/problems arise, let appropriate staff know to notify client

KNOWLEDGE AND SKILL REQUIREMENTS:
Basic reading, writing, and spelling skills required.
This is normally acquired through a high school diploma or equivalent.
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills.
Minimal Typing Included.

SHIFT AVAILABLE:
PART-TIME (M-F 12:30 p.m. to 4:30 p.m. )

Please Email Resume in response to this ad
Or call (530) 626-3113 ext. 110 let the receptionist know you are calling in response to our ad.
Posted By Betty Zhao