Textile Design Expert

Lectra is the world leader in integrated technology solutions (software, CAD/CAM equipment and associated services) dedicated to industries using soft materials: textiles, leather, industrial fabrics and composite materials. Lectra serves its customers throughout the world in a broad array of major global market sectors including fashion (apparel, accessories, footwear), automotive (car seats and interiors, airbags), furniture, the aeronautical and marine industries.

Position Summary:

The primary focus of this position will be to provide demonstrations and training to Lectra customers and potential customers on using and optimizing Lectra’s products (software and services) in compliance with the customer contract. Additional responsibilities will include assisting Lectra Customers and Lectra technical personnel with Design Application and CAD Application related issues. Since the focus of this position will cater to the Korean markets on the west coast, it is imperative that the candidate be proficient in both English and Korean languages (written and spoken).

Job Responsibilities:

1. Training Sales

o Develop the client business relationship by detecting business opportunities (services, products), during meetings with clients, during demonstrations, trainings or any other occasion

o Identify customer’s objectives and needs

o Recommend to the client useful additional trainings or any other service, and inform the manager or the Salesman

o Present the training and services catalog to the client

2. Training Preparation
o Check that the participants’ level of ability matches the objectives and the pre-requisites of the training: estimate the skills level of the people to be trained and prepare the customized training offer

o Prepare and organize the training session: check the good working order of the workstation (=documentation, hardware, teaching help…) = logistics

o Assist in preparation and documentation of presentations on various applications to be used in the demonstration of these tools.


2. Training Preparation
o Check that the participants’ level of ability matches the objectives and the pre-requisites of the training: estimate the skills level of the people to be trained and prepare the customized training offer

o Prepare and organize the training session: check the good working order of the workstation (=documentation, hardware, teaching help…) = logistics

o Assist in preparation and documentation of presentations on various applications to be used in the demonstration of these tools.


3. Training Courses Delivery

o Deliver training classes: give the training to the customers on Lectra products (applications and services) in compliance with:

§ the schedule and the educational program planned with customer approval

§ the Lectra standard training catalog

o Perform training assessments, design and implementation of specific training courses

o Check that each trainee has acquired the knowledge

o Make sure that trainees are fully satisfied


4. Design Assistance

Provide assistance on Lectra Design Applications as necessary
High level interaction and expertise for Customer Design & CAD issues and projects
Provide assistance on peripherals (printers, scanners, plotters, etc.)
Communicate with Call Center, HQ support services and R&D to escalate major issues


5. Information & Communication

o Report to Lectra on:

Bugs met in applications, limits of a product, and feature requirements from client…
Performance results (e.g.: knowledge acquisition)
Training activities as well as client and sales follow-up activities

Requirements
POSITION QUALIFICATIONS:
o Knowledge of textile industry and of customers’ trades: know how to analyze the client’s organization and workflow regarding the solution (auditing techniques)
o Perfect knowledge of Lectra's products (including KaledoPrint, Weave, Knit, Style, Collection, as well as CAD applications such as Modaris, Diamino, 3D fit) and of the Training catalogue
o Mastery of all hardware and software configurations of the training room, as « application administration» and be able to make them operational = detect hardware and software dysfunction
o Excellent communications skills and public speaking experience
o Attention to detail is imperative
o Self disciplined and able to multi-task


EDUCATION AND/OR EXPERIENCE:
o Four-year College Degree required – Textiles / Pattern Design Degree preferred
o Two (2) years industry experience utilizing the appropriate hardware/software applications
o Technical sales ability to present a solution or program to a customer
o Mastery of Educational tools used to transmit know-how as well as of Training techniques for adults within a commercial scope
o Mastery of office tools (to design documents): Microsoft Office Experience (Word, Excel, PowerPoint)
o Practice of the techniques used to conduct professional skills assessment within the scope of a job-oriented process (skills survey)
o Fluent in both the Korean and English languages

Located in Cypress CA
45,000-55,000 salary

Posted by Rosey Brown